Return Shipping & Policy

Shipping:

• Fast & Reliable: We partner with a large network of couriers to ensure your order arrives quickly and safely.
• Order Processing: All orders are processed within 5 business hours of receiving payment.
• Shipment: Orders typically ship within 24 hours of processing.
• Delivery Timeframes: Expect your delivery within 5-7 business days. Please note that unforeseen circumstances can sometimes cause delays.

Returns & Exchanges:

• Exchanges for Wrong/Damaged Items: We'll gladly replace any wrong or damaged items with the correct product, assuming it's returned unused and in its original condition. Proof of damage/defect may be required.
• Return Initiation: To initiate an exchange, email us within 10 days of delivery with relevant photos or documentation as proof. Our customer service team will be in touch shortly.
• Exchange Instructions: Once your exchange is confirmed, we'll provide detailed return instructions via email.
• Important Note: Please include your order number in all email correspondence.
• Refunds: We currently do not offer refunds on any products.

Cancellations:

• Pre-Shipment Cancellations: We understand that plans change! You can cancel your order as long as it hasn't been picked up by our courier partner.
• Post-Shipment Cancellations: Unfortunately, cancellations cannot be processed once an order is shipped.
• How to Cancel: To cancel an order before shipment, email us at rphealthcare@gmail.com with your order details.

Please Note:

• RP Health Group reserves the right to cancel any order under certain circumstances. We will communicate any cancellations promptly and ensure any applicable refunds are issued within a reasonable timeframe.

We appreciate your understanding and cooperation! If you have any questions, please don't hesitate to contact our customer support team.